UTSW MyChart is the official online patient portal for UT Southwestern Medical Center. Patients use it to view medical records, message doctors, and manage appointments from any device.
What Is UTSW MyChart
UTSW MyChart is a secure website and mobile app. It connects patients directly to their UT Southwestern health records. The portal is built on the MyChart platform, which many major hospitals across the United States use.
Patients can check test results, request prescription refills, and pay medical bills through this one account. Everything is available at any time, from any location with internet access.
How to Log In to UTSW MyChart
Logging in takes only a few steps. You need a working username and password to get started.
| Step | Action |
|---|---|
| 1 | Go to the official UTSW MyChart login page |
| 2 | Enter your username |
| 3 | Enter your password |
| 4 | Click the “Sign In” button |
| 5 | Complete two-factor verification if asked |
Your account will open to a dashboard. From there, you can view messages, test results, and upcoming visits.
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Login Requirements
Before logging in, make sure you have the following ready.
- A registered MyChart username
- Your correct password
- A stable internet connection
- Access to your phone or email for identity verification, if required
If you do not have an account yet, you will need to sign up first.
How to Sign Up for UTSW MyChart
New patients can create an account in two main ways.
Option 1: Use an activation code UT Southwestern provides an activation code after a visit. This code appears on your after-visit summary or is sent by email. Enter this code on the sign-up page to create your account.
Option 2: Sign up without a code If you do not have an activation code, you can still register. You will need to confirm personal details such as your name, date of birth, and Social Security number to verify your identity.
What You Can Do With UTSW MyChart
The portal offers many features designed to save time and improve communication with your care team.
| Feature | Description |
|---|---|
| Test results | View lab and imaging results as soon as they are ready |
| Messaging | Send secure messages to your doctor’s office |
| Appointments | Schedule, confirm, or cancel visits online |
| Prescriptions | Request refills for current medications |
| Billing | View and pay medical bills |
| Medical records | Access visit summaries and health history |
| Video visits | Join virtual appointments with your provider |
UTSW MyChart Mobile App
The MyChart app is available for both Android and iOS devices. It offers the same features as the website in a simpler, mobile-friendly format.
To use the app, download “MyChart” from the App Store or Google Play. After installing it, search for “UT Southwestern” as your healthcare provider and log in using your existing username and password.
Forgot Username or Password
If you cannot remember your login details, you can recover your account without calling support.
Forgot Username Click “Forgot Username” on the login page. Enter your name, date of birth, and other identifying details. Your username will be sent to your registered email.
Forgot Password Click “Forgot Password” on the login page. Enter your username and confirm your identity. You will receive a link or code to reset your password.
Common Login Problems and Fixes
Some login issues are common and easy to solve.
| Problem | Solution |
|---|---|
| Incorrect password | Use the “Forgot Password” link to reset it |
| Account locked | Wait a few minutes or contact support to unlock it |
| Page not loading | Clear your browser cache or try a different browser |
| No activation code | Choose the sign-up option without a code |
| App not syncing | Update the app or log out and log back in |
Account Security Tips
Keeping your account secure protects your personal health information.
- Use a strong, unique password
- Never share your login details with others
- Log out after using shared or public computers
- Enable two-factor authentication if available
- Update your password regularly
Who Can Use UTSW MyChart
UTSW MyChart is available to patients of all ages who receive care at UT Southwestern. Parents and legal guardians can also request proxy access to manage the account of a minor child or a dependent adult family member.
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Contacting Support
If you face technical issues that you cannot solve on your own, UT Southwestern offers a dedicated MyChart support line. Contact information is available on the official UT Southwestern website under the patient portal help section.
